Privacy Policy
Your privacy is fundamental to us. This policy explains how BuildWay Ltd collects, uses, protects, and shares your personal information when you use our services and website.
Last Updated: December 2024
Effective Date: January 1, 2025
Introduction
BuildWay Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buildway.world, use our construction and building services, or interact with our team.
This policy applies to all information collected through our website, mobile applications, social media channels, email communications, phone calls, in-person meetings, and any other forms of interaction. We encourage you to read this policy carefully to understand our practices regarding your personal data.
Important Notice:
By using our services, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our services or provide us with your information.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Request estimates or quotes for construction services
- Schedule consultations or site visits
- Sign contracts or agreements
- Subscribe to our newsletter or updates
- Contact us through forms, email, or phone
- Create accounts on our website
- Participate in surveys or feedback requests
- Apply for employment opportunities
Types of Personal Information
Contact Information
- • Full name
- • Email address
- • Phone number
- • Mailing address
Project Information
- • Project details and requirements
- • Property information
- • Budget and timeline preferences
- • Design preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
Technical Data
- • IP address
- • Browser type
- • Operating system
- • Device identifiers
Usage Data
- • Pages visited
- • Time spent on pages
- • Click patterns
- • Referrer URLs
Cookies Data
- • Session cookies
- • Preference cookies
- • Analytics cookies
- • Marketing cookies
How We Use Your Information
Primary Purposes
Service Provision
We use your information to provide construction services, including project planning, site preparation, construction management, and final project delivery. This includes coordinating with contractors, suppliers, and subcontractors as necessary for your project.
Communication
We use your contact information to communicate with you about your projects, send updates, schedule appointments, respond to inquiries, and provide customer support. This includes both scheduled communications and emergency notifications.
Project Management
Your information helps us manage project timelines, allocate resources, track progress, ensure quality control, and maintain project documentation for compliance and warranty purposes.
Legal and Compliance
We process information to comply with legal obligations, building regulations, safety requirements, insurance requirements, and industry standards. This includes maintaining proper documentation and reporting as required by law.
Secondary Purposes
Marketing and Communications
- • Sending newsletters and updates
- • Promotional materials and offers
- • Project showcases and case studies
- • Educational content and tips
Business Improvement
- • Website analytics and optimization
- • Customer satisfaction surveys
- • Service quality improvements
- • Market research and analysis
Information Sharing and Disclosure
Our Commitment:
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your privacy is protected, and we only share information when necessary for legitimate business purposes.
Authorized Sharing Scenarios
Service Providers and Partners
We work with trusted third-party service providers who help us deliver our services:
Construction Partners
- • Subcontractors and specialists
- • Material suppliers
- • Equipment rental companies
- • Architectural and engineering firms
Professional Services
- • Legal and accounting firms
- • Insurance providers
- • Banking and financial services
- • Technology and IT support
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, subpoenas, or court orders
- Protect our rights, property, or safety
- Protect the rights and safety of our users
- Investigate fraud or security issues
- Enforce our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction. We will notify you of any such change and provide you with the option to opt out of certain communications.
Data Minimization Principle
We follow the principle of data minimization, meaning we only share the minimum amount of information necessary for the specific purpose. All third-party partners are contractually obligated to protect your information and use it only for the purposes specified.
Data Security and Protection
Our Security Commitment
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data security is our top priority.
Technical Safeguards
Encryption
All data transmission is encrypted using SSL/TLS protocols. Sensitive data is encrypted at rest using industry-standard encryption.
Access Controls
Role-based access controls ensure only authorized personnel can access your information. Multi-factor authentication required for system access.
Regular Monitoring
Continuous monitoring for security threats, regular security audits, and incident response procedures protect your data.
Operational Safeguards
Employee Training
All employees receive regular privacy and security training to ensure proper handling of your information.
Vendor Assessment
We thoroughly vet all third-party vendors for security compliance and require contractual privacy protections.
Incident Response
We have documented procedures for responding to security incidents and will notify you of any breaches as required by law.
Important Security Notice
While we implement strong security measures, no method of transmission over the internet is 100% secure. We encourage you to also take steps to protect your own information, such as using strong passwords and keeping your login credentials confidential.
Your Privacy Rights
You have important rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them. Below are your key privacy rights and how to exercise them.
Access and Portability
Request copies of personal data we hold about you
Receive your data in a structured, machine-readable format
Control and Correction
Correct inaccurate or incomplete personal information
Withdraw consent for processing at any time
Deletion and Restriction
Right to Erasure
Request deletion of your personal information under certain circumstances
Note: Some information may be retained for legal obligations or legitimate business purposes
Right to Restrict Processing
Limit how we use your personal information
You can request we pause processing while disputes are resolved
How to Exercise Your Rights
Submit a Request
To exercise any of these rights, please contact us using one of the methods below:
- • Email: [email protected]
- • Phone: +44 20 7123 4567
- • Mail: BuildWay Ltd, 245 Oxford Street, London W1D 2HX, United Kingdom
Response Timeline
We will respond to your request within 30 days. In some cases, we may need additional time (up to 90 days) and will inform you of any delays. Complex requests may require additional verification to protect your privacy and security.
Cookies Policy
This Cookies Policy explains what cookies are, how BuildWay Ltd uses cookies on our website, and how you can control them. This policy should be read in conjunction with our Privacy Policy.
What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit our website. They help us provide you with a better experience by remembering your preferences and enabling certain functionality. Cookies contain information that is transferred to your device's hard drive.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly:
- • Session management
- • Security features
- • Load balancing
- • Form submissions
Analytics Cookies
These help us understand how visitors use our website:
- • Page views and visits
- • Time spent on pages
- • Click patterns
- • Traffic sources
How to Control Cookies
Browser Settings
You can control and manage cookies through your browser settings. Most browsers allow you to:
- • View cookies stored on your device
- • Delete existing cookies
- • Block cookies from specific sites
- • Block all cookies
- • Delete cookies when you close your browser
- • Receive notifications about new cookies
Important Notice
Disabling certain cookies may affect the functionality of our website and your user experience. Some features may not work properly if cookies are disabled. Essential cookies cannot be disabled as they are necessary for the website to function.
Managing Cookie Preferences
You can manage your cookie preferences by clicking the "Cookie Settings" link in our website footer. This will allow you to customize your cookie preferences based on your comfort level. Your preferences will be remembered for future visits to our website.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Active Projects
During active construction projects, we retain all project-related information including:
- • Project plans and specifications
- • Communication records
- • Progress documentation
- • Change orders and modifications
- • Quality assurance records
Completed Projects
After project completion, we retain certain information for:
- • Warranty obligations (typically 1-10 years)
- • Legal compliance requirements
- • Insurance claim purposes
- • Future maintenance and service
- • Customer service follow-up
Retention Schedule
| Data Type | Retention Period | Reason |
|---|---|---|
| Active project files | Duration of project + 2 years | Active service delivery |
| Completed project files | 7 years | Legal and warranty requirements |
| Financial records | 7 years | Tax and accounting requirements |
| Marketing communications | Until unsubscribed | Ongoing marketing consent |
| Website analytics | 26 months | Website improvement and insights |
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age.
If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to remove that information from our servers as quickly as possible. Parents and guardians who believe their child has provided us with personal information should contact us immediately.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so we can take appropriate action to remove the information.
International Data Transfers
BuildWay Ltd operates primarily in the United Kingdom and European Economic Area (EEA). However, in some cases, your information may be transferred to, stored, and processed in countries outside the UK and EEA.
Transfer Safeguards
When we transfer your personal data outside the UK and EEA, we ensure appropriate safeguards are in place:
- • Adequacy decisions by relevant authorities
- • Standard contractual clauses approved by regulatory authorities
- • Binding corporate rules approved by regulators
- • Certification schemes and codes of conduct
Transfer Scenarios
Service Providers
Some of our service providers are located outside the EEA:
- • Cloud hosting services
- • Email communication platforms
- • Customer relationship management systems
- • Analytics and reporting tools
International Projects
For international construction projects:
- • Local partner coordination
- • Regulatory compliance
- • Supply chain management
- • Quality assurance
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy periodically to stay informed about how we protect your information.
Notification of Changes
When we make material changes to this Privacy Policy, we will notify you through:
- • Email notification to the address associated with your account
- • Prominent notice on our website
- • Updated "Last Modified" date at the top of this policy
- • In some cases, we may request additional consent
Effective Date
Material changes will become effective 30 days after we provide notice, unless you object to the changes within that period. If you do not agree with the changes, you may choose to stop using our services or contact us to discuss alternatives.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and address any privacy-related issues you may have.
Get in Touch
Office Address
BuildWay Ltd
245 Oxford Street
London W1D 2HX
United Kingdom
Phone
Business Hours
Emergency Contacts
For urgent construction-related issues outside business hours, please call our emergency line for immediate assistance.
Privacy Officer
For specific privacy concerns, data protection requests, or to exercise your rights, you can contact our dedicated Privacy Officer directly.
Privacy Officer
[email protected]
Response time: Within 72 hours
Additional Resources
Related Policies
Data Protection Authorities
- Information Commissioner's Office (ICO)
- European Data Protection Board
- Your local data protection authority
External Resources
This Privacy Policy is effective as of January 1, 2025.
If you have any questions about this policy, please contact us at [email protected]